Last Updated: April 2026

1. Acceptance of Terms

By accessing or using the Playloola website at playloola.com (the “Website”), you agree to be bound by these Terms of Use (“Agreement”). This Agreement constitutes the entire agreement between Playloola Inc. (“Playloola,” “we,” “us,” or “our”) and you as a user of the Website. If you do not agree to these terms, please do not use this Website. We may update this Agreement from time to time. The latest version will always be posted on this page, and your continued use of the Website constitutes acceptance of any changes.

2. Eligibility

By using our Website, you represent that:

• You are at least the age of majority in your jurisdiction; and
• You have the legal capacity to enter into a binding agreement.
  
  

3. Use of Website

You agree to use this Website only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations;
• Infringe the rights of others, including intellectual property or privacy rights;
• Introduce viruses, malware, or any harmful code;
• Interfere with the security or operation of the Website; or
• Attempt to gain unauthorized access to any part of the Website or its related systems.
  
  

4. Bookings and Payments

All bookings made through this Website or our third-party booking platform (Roller) are subject to availability. Payment is required at the time of booking. By completing a booking, you confirm that you have read and agreed to our booking terms, including our ticket and cancellation policy.

5. Ticket Policy

All tickets purchased through Playloola are subject to the following conditions:

• Tickets are non-refundable and non-transferable.
• Tickets are valid only for the selected date and play session.
• Late arrivals will result in reduced play time. No extensions or refunds will be granted for late arrivals.
• Rescheduling may be accommodated at management’s sole discretion.
  
  

6. Conduct and Safety

All guests are expected to follow Playloola’s rules and code of conduct while on the premises. Playloola reserves the right to refuse admission to or remove any guest whose behaviour is deemed unsafe, disruptive, or inappropriate. Adults are responsible for the conduct and supervision of children in their care at all times.

7. Grip Socks

Grip socks are required for all children on the play floor. Socks are available for purchase at Playloola. Guests who do not comply may be denied entry to play zones. No refunds will be issued for non-compliance.

8. Waivers

All guests are required to complete a participant waiver prior to entry. By signing the waiver, you acknowledge and accept the inherent risks associated with active play at Playloola’s facility.

9. Intellectual Property

All content on this Website, including but not limited to text, images, logos, graphics, and design elements, is the property of Playloola Inc. and is protected by applicable copyright and intellectual property laws. You may not copy, reproduce, modify, distribute, or use any content without our prior written consent.

10. User Submissions

Any content you submit to us, including feedback, reviews, or suggestions, will be deemed non-confidential. By submitting content, you grant Playloola a worldwide, royalty-free, perpetual licence to use, reproduce, and distribute such content for lawful business purposes.

11. Third Party Services

Our Website may contain links to third-party websites or services, including our booking platform (Roller). We are not responsible for the content, accuracy, or practices of any third-party sites. Your use of third-party services is at your own risk and subject to their respective terms and privacy policies.

12. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Playloola disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Playloola Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or our facilities. Our total liability shall not exceed the amount paid for the booking in question.

14. Indemnification

You agree to indemnify and hold harmless Playloola Inc. and its staff, officers, and affiliates from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of your violation of these Terms or misuse of our Website or services.

15. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the courts of Ontario, Canada.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms of Use, please contact us at:

Playloola Inc.
560 Laval Dr, Unit C500, Oshawa, Ontario
hello@playloola.com
playloola.com