Last Updated: April 2026

1. Introduction

Playloola Inc. (“Playloola,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at playloola.com, make a booking, or visit our indoor playground located at 560 Laval Dr, Unit C500, Oshawa, Ontario. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information:

• Name, email address, and phone number when you make a booking or contact us
• Billing and payment information processed securely through our third-party booking platform (Roller)
• Date of birth or age of children, where required for age-specific sessions
• Signed participant waivers, including emergency contact information
• IP address, browser type, and pages visited when you use our website
• Photos or videos taken at our facility, if you provide consent
  
  

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process bookings, payments, and confirmations
• To send booking reminders, receipts, and relevant communications
• To manage participant waivers and maintain safety records
• To respond to inquiries, feedback, and customer service requests
• To improve our website, services, and customer experience
• To send promotional emails or offers, where you have opted in
• To comply with applicable legal obligations
  
  

4. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With our third-party booking platform (Roller) to process reservations and payments
• With payment processors to complete transactions securely
• With email or marketing service providers to send communications you have consented to
• With law enforcement or regulatory authorities if required by law
• In the event of a business transfer, merger, or acquisition, in which case your information may be transferred to the new entity

All third-party service providers are required to handle your information securely and only for the purposes for which it was shared.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors use our site. You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

6. Children’s Privacy

Playloola serves children as part of our core business, but our website is not directed at children under the age of 13. We do not knowingly collect personal information directly from children. Information about children (such as name and age) is collected from a parent or guardian as part of the booking and waiver process. Parents or guardians may request access to or deletion of their child’s information by contacting us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking and waiver records may be retained for a minimum of 7 years for legal and insurance purposes. You may request deletion of your personal information at any time, subject to any legal retention obligations.

8. Your Rights (PIPEDA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the use of your personal information, subject to legal restrictions
• Request deletion of your personal information, where applicable
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at hello@playloola.com.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, including our booking platform and social media pages. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Marketing Communications

If you have opted in to receive marketing communications from us, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at hello@playloola.com. We will not send you marketing communications without your consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Playloola Inc.
560 Laval Dr, Unit C500, Oshawa, Ontario
hello@playloola.com
playloola.com